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I resort to asking the forum. I have canceled my subscription since October 8th. I have sent an unanswered email through “Contact” also. I understand people are busy professionals. The questions are related to processing subscription cancelations. Is there a refund for the unused remaining portion of the subscription? When should we expect to see the cancelation processed?
Thank you.
Dear Jason,
Apologies for the delay. We did respond via email: In effect your subscription has been cancelled. The reason it is “pending cancellation” is that it allows you to use the rest of the subscription time. It will not renew.
If you want a pro-rated refund, that is a different issue. We provide a choice of monthly-based subscriptions as well as a 60-day full refund policy and a yearly plan discount vs the monthly subscription. Usually we do not refund past the first 60-days. If you feel that is unfair just reach out and we can work something out.
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